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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terri Mettey

October 28, 2025

5  out of  5
rating by Terri Mettey
"I've been a loyal customer to Kristen and her team for a very long time because they are friendly, consistent and available. I chose her for my insurance needs because I wanted to support a good person but I've stayed because of the good business she runs! I highly recommend this agency!"
We responded:
"Thank you so much Terri for your kind words and continued loyalty! I'm thrilled to hear that my team's friendliness, consistency, and availability have made a positive impact. It means a lot that you chose to support me so many years ago. I truly appreciate your recommendation and look forward to continuing to serve you!"
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brittany tramel

October 23, 2025

5  out of  5
rating by brittany tramel
"Always very helpful with anything I need !"
We responded:
"Thank you so much, Brittany! We truly appreciate having you as a customer and are delighted to hear that you had a great experience."
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Alisa Coleman

October 9, 2025

5  out of  5
rating by Alisa Coleman
"Rachel is a pleasure to work with. Very professional, friendly, and always goes the extra mile. She makes dealing with insurance simple. I have no doubt that I have the best coverage for my home and vehicles. Five stars!"
We responded:
"Thank you so much Alisa for your kind words and positive feedback! We're thrilled to hear that Rachel provided you with professional and friendly service and made the insurance process simple. It's our goal to ensure you have the best coverage for your home and vehicles. We truly appreciate your five-star rating and look forward to continuing to serve you in the future!"
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Vadisha Stewart

October 8, 2025

5  out of  5
rating by Vadisha Stewart
"Rachel is amazing! ❤️"
We responded:
"Thank you, Vadisha, for your kind words and for being part of our agency family all these years! We agree—Rachel is amazing, and we’re so grateful for your continued trust and support."
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Donita Jackson

October 7, 2025

5  out of  5
rating by Donita Jackson
"Kristen Jackson and her team are accessible and super supportive. I'm grateful we made the switch to her office years ago!"
We responded:
"Thank you Donita for entrusting us with your family's insurance needs all of these years. We really appreciate your business!"
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Ken Bell

September 27, 2025

5  out of  5
rating by Ken Bell
"I'm so very proud to be a customer of State farm for many years, my agent Kristen Jackson team Jackson and her team of representatives do. And have done a outstanding job with myself and family, they are very professional caring and compassionate and provides great service for the State farm Agency family, I thank you and may God continue to bless us All. from Ken and Sandy Bell, Cincinnati ohio, God bless."
We responded:
"Ken, what a great review! Thank you so very much for this- it means so much to value you! "
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Gina Jackson

August 19, 2025

5  out of  5
rating by Gina Jackson
"I just wanted to take time to say thanks to Rachel for always being nice, respectful and helpful every time that I speak with her. I feel comfortable talking to her about all my car insurance needs. Her attitude is always positive. I hope that State Farm knows that they are blessed to have Rachel as an employee."
We responded:
"Thank you, Gina for the 5 star review and the kind words about our girl Rachel! We also think she is a great employee! "
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Teez N

June 30, 2025

5  out of  5
rating by Teez N
"The staff at Kristen Jackson- State Farm Insurance are remarkable. I've been a customer with them for many years and never had a bad experience. I would recommend them to anyone who is looking for Insurance."
We responded:
"Thank you so much for the kind words and for the 5 star review! "
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Rickey Henderson II

June 1, 2025

5  out of  5
rating by Rickey Henderson II
"Rachel was excellent help and answered any questions I had pertaining to life insurance and auto insurance great help. Thanks"
We responded:
"Rickey- thank you so much for the 5 star review! Also for seeing Rachels value, we are so grateful for her and her knowledge to our office! "
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Hi Hi

May 31, 2025

5  out of  5
rating by Hi Hi
"Kristen and Rachel have always taken care of our family with our insurance needs. Great service!"
We responded:
"Thank you so much for the 5 star review! "
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Bullet Proof

May 31, 2025

5  out of  5
rating by Bullet Proof
"Great service, they always make me feel supported."
We responded:
"We appreciate your kind words! Thank you so much for the 5 star review! "
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Samantha Penn

May 31, 2025

5  out of  5
rating by Samantha Penn
"Rachel and Kristen always help me with anything I need. I highly recommend their agency. They have showed me the value of life insurance and now I'm confident that my family is protected."
We responded:
"We appreciate your kind words! Thank you so much for the 5 star review! "
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Regina Bishop

April 30, 2025

5  out of  5
rating by Regina Bishop
"Best insurance company I’ve ever worked with! The agents are so pleasant and helpful. I recommend them to all of my friends and family."
We responded:
"Thank you so much for the 5 star review and the kind words! We appreciate your business!"
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Michelle Kidd

April 30, 2025

5  out of  5
rating by Michelle Kidd
"Kristen and Rachel is very prompt with getting back to me with questions I may have and is very knowledgable I would recommend this agency and these girls for your needs! Thank you"
We responded:
"Thank you so much for the 5 star review and the kind words! We appreciate your business!"
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Constance Harris

April 11, 2025

5  out of  5
rating by Constance Harris
"Kristen and her staff are the BEST!! They’re always there when you need them. They’re knowledgeable, kind and always professional. Kristen should be the face and the standard of State Farm. If you’re looking for an insurance agent who truly cares call Kristen."
We responded:
"That truly means so much to me that you have such kind words about our Agency, Constance! Thank you for your business & for the 5 star review also! "
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Keenya Watson

April 3, 2025

5  out of  5
rating by Keenya Watson
"Kristen has been my agent for almost a decade. Although, insurance is not something that normally brings us enjoyment, it was a lifesaver when I had a flood and amassed 10’s of thousands in property damage. Kristen was there every step of the way, going above the call of duty. She and her team made a very tragic situation palatable. I received timely updates, she brought things to my attention that I would have overlooked, and she remained patient when my world was falling apart. I can not thank her enough. Having the right agent really makes a difference and she has earned my business for life!"
We responded:
"We are here for you in the good times and the rough ones, Keenya! We are thankful for your business and support! Thank you for the 5 star review!"
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Armond

April 2, 2025

5  out of  5
rating by Armond
"Over the years I have the honor and privilege of working with different in the insurance industry, when I started to drive since I was 18 years old, there is no one more better suited to handle of your current and future insurance needs, than Kristen R Jackson! She has more tme to assist me with my personal insurance needs with all of my past automotive needs and ensuring that I have the best insurance rates for my cars. Over the years I have grown to have my own business in the local community, and she has handled all of my questions and concerns about making sure that I have received the insurance rates in for my business. I implore you to come to her for any and all of your insurance needs for your lifetime, automotive and small."
We responded:
"Thank you so much, Armond, for these kind words! We value your business!"
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R.J Yonce

April 2, 2025

5  out of  5
rating by R.J Yonce
"I’ve been with Kristen Jackson’s State Farm agency ever since I got my license and first car. She’s taking care of me since day one. Eleven years later I am still very happy to support her and her team. I also have house insurance through her. Absolutely amazing, very knowledgeable, and will always help you find ways to save. I will recommend Kristen a million times over!"
We responded:
"RJ, we value your loyalty with our agency! We appreciate your business and for leaving us a 5 star review! Thank you for the kind words! "
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Christy G

March 31, 2025

5  out of  5
rating by Christy G
"I have been with State Farm for nearly a decade and have had the best customer service through the years. Kristen Jackson and Rachel Phillips are excellent agents who are always there to answer my questions. They are very knowledgeable and professional. Thank you for always providing fantastic customer service!"
We responded:
"Thank you Christy for the kind words and 5 star review! We appreciate your business! "
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Ahmed Ismail

March 20, 2025

5  out of  5
rating by Ahmed Ismail
"I have been with Kristen Jackson for over 10 years. Never thought about leaving or looking elsewhere because of the quality service her office always provides. Last month I was involved in a car accident and the other person was at fault and their insurance was giving me hard time when my brand new Mercedes was totaled. When I called Kristen she took care of the case right away and got the claim resolved in 2 days."
We responded:
"We are so thankful for long time customers! Thank you for the kind words & review! Have a wonderful day!"
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Damon Mobley

March 9, 2025

5  out of  5
rating by Damon Mobley
"Always provides EXCELLENT customer service and vey knowledgeable , always there ready to help with any needs or questions i may have 👍🏾"
We responded:
"Damon; we are thankful for you as a customer & are happy to help when needed! Thank you for your 5 star review!"
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Linda Thompson

March 1, 2025

5  out of  5
rating by Linda Thompson
"Excellent service!! Been with her from day one. Her staff are very professional & knowledgeable. Would recommend her to anyone. You'll be in excellent hands they go above & beyond to give you excellent service"
We responded:
"Linda- we are thankful for you as a, from the start, customer & are happy to help when needed! Thank you for your 5 star review!"
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Steva Shaw

February 28, 2025

5  out of  5
rating by Steva Shaw
"Thank you!!"
We responded:
"Thank you for your 5 star review Steva! "
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Edward Douglas

February 28, 2025

5  out of  5
rating by Edward Douglas
"Great customer service and a smooth claims process. Highly recommend for peace of mind."
We responded:
"We strive for peace of mind, Edward! We are thankful for you as a customer & are happy to help when needed! Thank you for your 5 star review!"
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Toshua Willingham

February 28, 2025

5  out of  5
rating by Toshua Willingham
"Exceptional Service!!! My family and I been with Kristen Jackson for years, and more years to come. Thanks for everything you do."
We responded:
"Toshua; my team is always trying to provide exceptional service- glad you see that also! Thank you for your 5 star review!"